Question 1

Comment puis-je ajouter une nouvelle question et réponse ?

Accepted Answer

All of our pieces are thoughtfully handcrafted in our cozy studio just outside of Barcelona, Spain. Each item is made with love, care, and a deep passion for sustainable design.

Question 2

Puis-je insérer une image, une vidéo ou un gif dans ma FAQ ?

Accepted Answer

Yes, we offer worldwide shipping.
 Please note: Free shipping does not apply to international orders, and additional customs duties or taxes may apply depending on your country’s regulations.

Question 3

Comment modifier ou supprimer le titre "FAQ" ?

Accepted Answer

• Spain: 2–5 business days
 • International: 7–14 business days (may vary depending on destination and customs)

💫 Please note: Some of our pieces are made to order, which means they may take a little longer to create—especially if your item includes custom details or special requests. We craft each piece with love and attention, and we’ll always keep you updated if extra time is needed.
Once your order is on its way, you’ll receive a tracking number to follow its journey.

Question 4

Can I return or exchange an item?

Accepted Answer

Yes! We accept returns and exchanges within 14 days of delivery.
 Items must be unused, unwashed, and in their original condition.
 To start the process, contact us at aleartbrand@gmail.com.()

Question 5

Will I be responsible for any additional fees such as customs duties, VAT, or import taxes when ordering from aleart brand?

Accepted Answer

A: Yes, when ordering from aleart brand, you may be required to pay additional fees such as customs duties, VAT, or import taxes, depending on your country’s regulations. These fees are not included in your order total and are the buyer’s responsibility. We recommend checking with your local customs office to understand what additional costs may apply to your purchase. Aleart brand is dedicated to providing a seamless shopping experience and will supply the necessary documentation to facilitate the customs process.

Question 6

How can I contact customer service?

Accepted Answer

You can reach us anytime at aleartbrand@gmail.com.()
 We aim to reply within 24–48 business hours.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, and other secure payment options available at checkout. All payments are processed safely and securely.

Question 8

Can I modify or cancel my order after placing it?

Accepted Answer

If you need to make a change or cancel your order, please email us as soon as possible.
 Once your order is processed and shipped, we may no longer be able to make changes.

QUESTIONS FRÉQUEMMENT POSÉES